Q:Are you a trading company?
A: No, we are a factory.
Q: Are the sample fee and the mold fee free?
A:Yes, if the Quantity is more than 5000, the sample fee and the mold fee are free.
Q:If I order for the second time, do I need to pay the mold fee again?
A:No,We will keep the mould produced before for three years. If the mould is damaged during the process, we will repair it at our own expense.
Q:What materials can you make?
A:At present, the materials of the product we can make are Iron,stainless steel,stainless Iron, zinc alloy, copper, silver and lead tin alloy, zinc alloy is the main material.
Q:Can you give me the maximum discounts?
A:Of course, because we are a factory, we are able to give you the best price.
Q:What are your payment terms for new customers?
A:Our payment terms for customers are: the customer pays all the mold fee and 30% of total expenses except the mold fee, and the mold can be immediately engraved to arrange production.
Q:Why does fill colors need metal border for Cloisonne?
A:Not only for “Hard-enamel/Cloisonné”, but also for “Pro-enamel, Soft-enamel & Etching”, these metal borders are of major importance in the purpose of separating each single-colored zone.
Q:Is it possible to have 2 plating on the same item?
A:Surely, “double plating” can be done.
Q:How can I get samples for my own design?
A:First please send your design or sketch or photo to us, you can just tell us your idea also.
As soon as received it, we will check and consult with you for all details, like what process will be the best fit, what plating you want, the size, etc. Considering your requirements and budget, we'll use our rich experience and make our best recommendation to you.
According to your requirement, we will make an artwork and send to you for approval.
Once everything decided, we will set up a new mould and make samples, so you'll get samples in hand within 5-7 days.
Q:How can I check the shipping situation of my order when it has been shipped?
A:Once your order is shipped, a shipping advise will be sent to you immediately with all the information concerning this shipment as well as the tracking number, so enable you to check it.
Q:What's your lead time for sample and mass production?
A:Normally we can deliver samples within 5-10 working days upon the processing way. Mass production depends on the process you need and quantity, usually we can make delivery 7-15 days from the receipt of L/C or deposit.
Q:What information is required to get a quotation?
A:To calculate the cost, you’d better send a photo or just a sketch to us, and advise your requirements also: what material? plating? color? size? quantity and process?
Q:How to send your artwork?
A:You can send as an email attachment (Max 5 MB), or send by courier.
If your artwork concerns Offset Printing, send uncompressed tiff file is the best, Photo shop is ok too. The more clear artwork you provide, the more nice print result you'll get.
Q:What payment methods you require?
A:Total amount is less than USD 300.0 by Western Union or Paypal.If customer want to pay by TT, please add TT transaction charge USD25/time.
Total amount is more than USD1,000 by TT.
Total amount is more than USD30,000, Irrevocalbe L/C at sight is also workable.
Whenever you have any questions, please don't hesitate to contact us, we are always right here and eager to serve you.
